"Maximum connections reached"

Your package allows {{maxConnections}} device(s) to watch at the same time. This message means that number is already in use.

What counts as "in use"

• Another TV, phone or box in the house that is playing a channel.
• An app left open on a paused channel. Pausing does not release the connection.
• A device that crashed or lost power without closing the app — the connection stays registered for a few minutes afterwards.
• Someone you gave your details to. This is the most common cause by a distance.

Fix it in two minutes

1. 1On every other device, close the app completely — not just back to the home screen. On a Firestick, hold the Home button → Apps → force-close.
2. 2Wait 60 seconds. Abandoned connections time out on their own.
3. 3Try again.

If you are the only person in the house and it still says this, a previous session has not timed out yet. Wait five minutes and it will clear.

If it happens constantly

• You need more connections. Upgrading takes a minute and does not change your username, your password or anything you have set up — you keep watching on the same devices, just more of them at once. Ask us for the price of your plan with more connections.
• Your details have been shared. If you sent them to someone and no longer want them using it, reset your credentials from your subscription page. You will have to re-enter the new details on your own devices afterwards, and everyone else stops immediately.