The app says my details are wrong

Here are your details, exactly as they must be entered:

• Server URL: your server address
• Username: your username
• Password: your password
• Playlist (M3U): your playlist link

Use the copy button next to each one. Do not type them.

The five things that cause this

1. 1A trailing space. Copying from a chat message often brings a space with it. The app does not show it and does not trim it.
2. 2Case. AbC12 is not abc12. Phone keyboards capitalise the first letter of a field automatically — check the first character.
3. 3The wrong kind of login. If you paste the M3U link into the *Server URL* box of an Xtream login, it will always fail. Xtream login = three separate boxes. M3U = one long link, and the app must be in *playlist* mode.
4. 4`http` vs `https`, or a missing port. Copy the whole server URL including http:// and the :port at the end if there is one. Some apps silently add https:// and then cannot connect.
5. 5The subscription has expired. Many apps report an expired line as "wrong username or password" rather than saying so. Check the date on your subscription page — if it has passed, renewing fixes this instantly and nothing else will.

Still refused

• Try the playlist link your playlist link in VLC on a computer or phone. If VLC plays it, your details are right and the problem is the app or the TV, not the subscription.
• If VLC also fails, and your subscription is in date, open the troubleshooter in your account and let it check the line from our side.

Do not "reset" anything

Reinstalling the app, factory-resetting the TV or changing your account password will not change your line's username and password, and will cost you an evening. If you genuinely need new credentials — because you shared them and someone else is using them — there is a Reset credentials button on your subscription page. Everything you have set up will need to be re-entered afterwards, so use it deliberately.