It worked yesterday and today nothing loads

If the app opens but every channel shows a spinner, and nothing changed on your side, your internet provider has probably started blocking the address. This happens periodically in several countries and it is not a fault with your subscription.

Test which it is, in 30 seconds

Turn Wi-Fi off on your phone and open the app on mobile data.

• It works on mobile data → your home provider is blocking the address. Continue below.
• It fails on both → this is not a block. Go back to the login checklist.

Fix 1 — use an alternative address

We publish alternative hostnames that point at the same service. Your subscription page lists every one available to you; enter a different one in place of the server address in your app. Nothing else changes — same username, same password.

Fix 2 — change the DNS on the device

This is the most reliable fix and it costs nothing.

• Android TV / Firestick / Android phone: Settings → Network → your Wi-Fi → *Advanced* / *Modify network* → IP settings Static → set DNS 1 to 1.1.1.1 and DNS 2 to 8.8.8.8.
• On the router (best): your router's admin page → DHCP or Internet settings → DNS servers → 1.1.1.1 and 8.8.8.8. Every device in the house is fixed at once.
• iPhone / iPad: Settings → Wi-Fi → the ⓘ next to your network → Configure DNS → Manual → add 1.1.1.1.

Restart the app afterwards.

Fix 3 — a VPN, as a last resort

A VPN will get around any block, but it also adds latency and often lowers the quality. Try fixes 1 and 2 first. If you do use one, pick a server in a nearby country — a connection routed through another continent will buffer.